Privacy Policy
Last Updated: 2024
1. Introduction and Scope
Welcome to Town Rooted. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information in the course of providing our "Used Car Financial Verification Checklist" services within the jurisdiction of Quebec, Canada.
As a resident of Quebec or a user accessing our services in Quebec City, your data is protected under the Act respecting the protection of personal information in the private sector (CQLR c P-39.1), recently modernized by Law 25 (formerly Bill 64). Town Rooted adheres strictly to these provincial standards, as well as the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
2. Identity of the Data Controller
Town Rooted acts as the person in charge of the protection of personal information (Data Controller). We have appointed a Privacy Officer responsible for overseeing compliance with Quebec's data protection laws.
Organization: Town Rooted
Address: 1050 Rue de la Chevrotière, Quebec City
Email:
Phone: +1 (332) 873-9303
3. Personal Information Collected
We collect information that identifies, relates to, or could reasonably be linked to you. This includes:
- Identifiers: Name, email address, telephone number, and IP address.
- Financial Context: Information you provide when using our checklists, such as vehicle VINs (Vehicle Identification Numbers) for RDPRM searches or SAAQ history requests.
- Technical Data: Browser type, time zone settings, operating system, and interaction data via cookies.
- Communication Data: Records of your inquiries or feedback regarding our Quebec sales tax (TVQ) calculators or odometer verification guides.
4. Purposes and Legal Basis for Processing
Under Quebec Law 25, we must identify the specific purposes for collecting data:
- Service Delivery: To provide you with accurate checklists for Carfax reports, RDPRM lien searches, and SAAQ documentation (Legal Basis: Contractual Necessity).
- Communication: To respond to your requests for information about private sale legal documentation (Legal Basis: Consent).
- Improvement: To analyze website traffic and optimize our financial verification tools (Legal Basis: Legitimate Interest).
- Compliance: To meet legal obligations under Quebec tax laws and consumer protection regulations (Legal Basis: Legal Obligation).
5. Data Retention Period
Town Rooted retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, data related to vehicle financial checks is retained for a period of 24 months unless a longer period is required by Quebec tax authorities or for legal defense purposes.
6. Disclosure to Third Parties
We do not sell your personal information. We may share data with:
- Service Providers: IT hosting, analytics providers (e.g., Google Analytics), and email marketing services.
- Legal Authorities: When required by a subpoena, court order, or to comply with the Commission d'accès à l'information du Québec.
- Cross-Border Transfers: If data is stored outside of Quebec (e.g., in other Canadian provinces or the US), we ensure that the information receives an adequate level of protection through contractual clauses.
7. Your Rights Under Quebec Law
Pursuant to the Act respecting the protection of personal information in the private sector, you have the following rights:
- Right of Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request that we correct inaccurate or incomplete information.
- Right to Deletion: You can request the deletion of your data (subject to legal retention requirements).
- Right to Withdraw Consent: You may withdraw your consent to data processing at any time.
- Right to Portability: As of September 2024, you have the right to receive your data in a structured, commonly used technological format.
To exercise these rights, please contact our Privacy Officer at .
8. Cookies and Tracking
We use cookies to enhance your experience on our site, specifically for tools like the Quebec Sales Tax (TVQ) calculator. You can manage your preferences through our Cookie Policy. By default, non-essential cookies are disabled until you provide explicit consent, in compliance with Law 25.